Helen Realty (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.
1. What Personal Information We Collect
We collect personal information through:
- Direct interactions (e.g. phone calls, emails, in-person meetings)
- Website forms and enquiry submissions
- Open inspections and property viewings
- CRM systems and marketing platforms
- Third parties such as developers, referral partners, or publicly available sources
- Cookies and analytics tools on our website
2. How We Collect Your Information
We collect personal information through:
- Direct interactions (e.g. phone calls, emails, in-person meetings)
- Website forms and enquiry submissions
- Open inspections and property viewings
- CRM systems and marketing platforms
- Third parties such as developers, referral partners, or publicly available sources
- Cookies and analytics tools on our website
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide real estate services (sales, leasing, property management)
- Respond to enquiries and communicate with you
- Process offers, contracts, and tenancy applications
- Conduct marketing and promotional activities
- Maintain our client database and CRM systems
- Comply with legal and regulatory obligations
4. Disclosure of Personal Information
We may disclose your personal information to:
- Property vendors, landlords, buyers, and tenants
- Conveyancers, solicitors, and financial institutions
- Developers and project marketers
- Service providers (e.g. marketing agencies, CRM providers, IT systems)
- Government authorities and regulatory bodies where required by law
Some of these parties may be located outside Australia. We take reasonable steps to ensure your information is handled securely.
5. Direct Marketing
We may use your personal information to send you:
- Property listings and updates
- Market insights and promotional materials
- Event invitations
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link, or
- Contacting us directly
6. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to:
- Improve website functionality and user experience
- Track visitor behaviour and engagement
You can manage cookie preferences through your browser settings.
7. Data Security
We take reasonable steps to protect your personal information from:
- Misuse, interference, or loss
- Unauthorised access, modification, or disclosure
This includes secure storage systems, restricted access, and internal procedures.
8. Access and Correction
You may request access to the personal information we hold about you, and request corrections if needed.
To do so, please contact us using the details below. We will respond within a reasonable timeframe.
9. Contact Us
Helen Realty
L1/251 Hutt St
Adelaide SA 5000
Phone: 0425 365 888
Email: admin@helenrealtysa.com
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.